Elements and Performance Criteria
- Establish roles and responsibilities of client and other involved stakeholders
- Identify and confirm causes of non-compliance
- Establish and record relevant information, facts and issues appropriate to the non-compliance of specific fire safety sub-systems
- Identify and analyse the position of the relevant stakeholders involved with the non-compliance issues
- Confirm all details and given specifications supplied on technical drawings and plans are accurate and not ambiguous
- Negotiate to achieve an agreed outcome
- Identify relevant strategies to negotiate successful outcomes for non-compliance issues with involved stakeholders
- Establish and maintain the confidence of involved stakeholders through open and professional communication methods
- Ensure that the viewpoints of all involved stakeholders, explanations and professional positions are treated with respect and empathy
- Discuss appropriate solutions, ensuring additional costs and timeframes are reasonable and achievable
- Manage the non-compliance resolution discussions to optimise the likelihood of a favourable outcome for all stakeholders
- Report all instances of continuing non-compliance resulting from unsuccessful negotiations to relevant stakeholders and appropriate authorities using agreed format as required by client and/or other stakeholders
- Confirm in writing to all involved stakeholders the resolution outcomes and agreements